Faq
For Customer
Simply scan the QR code provided at the vendor’s stall and follow the payment steps on your device. Our system ensures safe transactions and instant confirmation. Enjoy your food worry-free, knowing it’s monitored by Swachh Swad. Keep your receipt for any support!
Orders once placed can be changed or cancelled only within 2 minutes of confirmation. This helps vendors avoid food wastage and ensures freshness. Please speak directly with the vendor for assistance. Refunds are subject to the vendor’s policy. Always check before final payment!
We offer three types of deliveries: On-spot pick-up from the vendor, self-pick kiosk station at select events, and doorstep delivery (if enabled by the vendor). Each order displays the available options. Charges may vary. Kindly confirm with vendor for best service experience!
When you buy food using the Swachh Swad Payment QR Code, your health is protected. If you face any food-related illness within 48 hours of purchase, we help cover your medical expenses — no worries, just good food and peace of mind. Valid only on registered vendors under Swachh Swad – Food Hygiene Assurance Initiative.
No. Swachh Swad is an independent initiative that follows hygiene practices inspired by BIS standards. We aim to support street food vendors with practical tools and certifications based on these best practices.
For Vendors
It’s a Food Hygiene Assurance Initiative that boosts your credibility and trust. Customers feel safe buying from you, knowing health protection is included. More trust means more sales.
Only doctor-verified cases are considered. If illness is proven to be from your food, you may need to pay a fine. We ensure fair checks before any claim.
No upfront fee. Just register, agree to the hygiene terms, and start using our QR code. We grow with your growth.
You get full branding support, verified vendor status, hygiene training, customer claim help, and promotional boosts.
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